Exchange and Return Policy
Introduction
At Resurgent Nutrition, we are committed to providing high-quality products and excellent customer service. Due to the nature of our products, we do not accept returns. However, we offer returns and refunds in specific cases as outlined below.
No Returns
Due to the perishable and consumable nature of our products, we do not accept returns once the product has been shipped. This policy ensures the safety and integrity of our products for all customers.
Return and Refund Conditions
We accept returns and provide refunds under the following conditions:
- Wrong Item Shipped: If you receive an item that is different from what you ordered, you are eligible for a return and refund.
- Defective Products: If you receive a defective product, you are eligible for a return and refund.
How to Request a Return or Refund
If you believe you are eligible for a return or refund based on the conditions above, please follow these steps:
- Contact Us: Email us at [Insert Contact Email] within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos or videos if applicable.
- Documentation: Take clear photos and videos of the product that show the issue (e.g., wrong item or defect) and attach them to your email.
- Return Authorization: Our customer service team will review your request and, if approved, will provide you with a return authorization and instructions on how to return the product.
- Return Shipping: If your return is authorized, you may be required to return the product to us. Please use a trackable shipping method to ensure the product reaches us. We will cover the return shipping costs if the return is due to our error (wrong item or defective product).
- Refund Process: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within [Insert Number of Days, e.g., 7-10 business days].
Contact Us
For any questions or concerns about our return and refund policy, please contact us at:
VerdeAgra Foods
Email: hello@resurgentnutrition.in
Address: D48 Anand Niketan New Delhi 110021
